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FAQ for Amazon Kindle Users

 

nownow questions

  1. What is NowNow and how do I use NowNow?
    Another way you can search for information is using Kindle NowNow on the Experimental page. Kindle NowNow is an Amazon service provided to answer a question you may have about almost anything. When you ask a question of Kindle NowNow, our staff will surf the Web to find the answer on your behalf. They will then send your Kindle up to three answers to each question you ask. To ask a Kindle NowNow question, follow these steps: 1. If you are not already on the Home screen, press the Home key. 2. Scroll the cursor to the Menu, and press the select wheel. 3. On the Home menu, select "Experimental". 4. On the Experimental page, select "Ask Kindle NowNow". 5. Enter your question in the text entry box at the top of the screen and select "Submit". 6. You will see a confirmation that the question has been submitted. You will receive up to three answers automatically delivered to your Kindle, usually within 5 minutes depending on how complicated the question is. The answers are grouped in one item on your Home screen for easy reference. You will also receive duplicate e-mails of the answers at your Amazon registered e-mail address for easy sharing with others.
    Category: NowNow
  2. Can I use NowNow to ask questions about how to use my Kindle?
    If you use NowNow to ask technical questions about your Kindle you may be asked to contact customer service. It is best not to use NowNow for Kindle support, but instead to contact customer service first. See Kindle Customer Service in the FAQ for contact information.
    Category: NowNow

Kindle Customer Service

  1. How do I contact Kindle customer service?
    You can reach the Kindle support team directly by phone by calling 1-866-321-8851 or via email at kindle-cs-support@amazon.com. Kindle customer service associates are available from 6:00 a.m. to 10:00 p.m. Pacific Standard Time, seven days a week. For web help go to http://www.amazon.com/kindlesupport)

Technical Questions

  1. What is the Kindle's storage capacity?
    Kindle comes with approximately 180MB of available memory and can store more than 200 book and newspaper files (typically 500-700K each).
  2. Is there a limit to the size of the SD card that the Kindle will support?
    According to Amazon, Kindle can support SD memory cards with storage capacity of up to 4GB. Some people have reported using bigger cards with no problems.
  3. Traveling overseas, will I still get the news papers and magazines that I would subscribe to?
    The wireless network only work in the US (and not is all places). If you are not in the network you will have to plug your Kindle into a computer via USB with an internet connection to get your content.

Features Questions

  1. I am having trouble figuring out the My Clippings file. How do I delete stuff?
    Once a bookmark, note, highlight, or clipped page is added to the "My Clippings" file, it cannot be removed individually from the "My Clippings" file. You can edit the "My Clippings" file on your computer and save it back to your Kindle if you want to edit the contents of the file. Alternatively, you can move or remove the "My Clippings" file from Kindle and a new one will be created the next time you add a clipping or annotation to any content. Altering your "My Clippings" file does not affect any notes, bookmarks, or highlights you've made in individual documents. Those items will still be present the next time you open an item for reading, and you will be able to use them for navigation and reference. Also, the "My Clippings" file is simply a storage place for the notes you make. While viewing the file, you cannot navigate through to the materials referenced in the file.

Content

  1. Can I add content to my Kindle that my friend already purchased?
    No. If an item you wish to read on Kindle was given to you by another Kindle user, your Kindle will not be able to read the content. Any content from the Kindle Store must be registered to the account used to make the purchase.
    Category: Content
  2. Can I get stuff for free for my Kindle that I already purchased in paper form?
    No. You have to buy the Kindle verson.
    Category: Content
  3. Does the New York Times newspaper include the crossword puzzle?
    No. As such, features such as the crossword puzzle, box scores and classifieds are not available yet.
    Category: Content
  4. What file formats does the Kindle recognize?
    Folder Recognized File Types documents Kindle (.azw), text (.txt), Mobi (.mobi*, .prc*) music MP3 music format (.mp3) Audible Audible.com (.aa)
    Category: Content

How Do I?

  1. How do I convert documents so I can read them on my Kindle?
    Establishing Kindle E-Mail Addresses To successfully send a personal document to Kindle, you'll need to establish your Kindle e-mail addresses to which your personal documents will be sent. These are the e-mail addresses that will appear on the "To" line on your e-mail message when you send documents for conversion. E-mail Address for Wireless Delivery Your Kindle's e-mail address is an inbound-only destination that allows you to receive e-mail attachments from senders on your Kindle approved e-mail list. An attachment sent to your Kindle's e-mail address ("name"@kindle.com) will be converted and delivered wirelessly to your Kindle for a charge of only ten cents per document. Delivery to Your Amazon.com Account E-mail Address If you are not in a wireless area or would like to avoid the ten-cent fee, you can send attachments to "name"@free.kindle.com to be converted and e-mailed back to your computer at the e-mail address associated with your Amazon.com account. You can then transfer the document to your Kindle using your USB connection. See Using Kindle with Your Computer for more information on transferring files via USB. To establish your Kindle e-mail addresses: 1. Visit the Manage Your Kindle page on Amazon.com at www.amazon.com/manageyourkindle. 2. Check for your "Kindle E-mail Address" in the Your Kindle section. Default addresses may appear based on your Amazon.com account information. 3. Click on the "Edit Info" link. 4. Enter the name for your @kindle.com and @free.kindle.com e-mail addresses. 5. Click the "Done" button when you have finished updating your information. If you wish to change or update the e-mail address associated with your Amazon.com account, please see the Changing Your Name, E-mail Address, or Password Help page on Amazon.com. Establishing Approved "From" E-mail Addresses To help prevent spam, only addresses you have authorized on the "Manage Your Kindle" page may send personal documents.
    Category: How Do I
  2. How do I set up my email address?
    Establishing Kindle E-Mail Addresses To successfully send a personal document to Kindle, you'll need to establish your Kindle e-mail addresses to which your personal documents will be sent. These are the e-mail addresses that will appear on the "To" line on your e-mail message when you send documents for conversion. E-mail Address for Wireless Delivery Your Kindle's e-mail address is an inbound-only destination that allows you to receive e-mail attachments from senders on your Kindle approved e-mail list. An attachment sent to your Kindle's e-mail address ("name"@kindle.com) will be converted and delivered wirelessly to your Kindle for a charge of only ten cents per document. Delivery to Your Amazon.com Account E-mail Address If you are not in a wireless area or would like to avoid the ten-cent fee, you can send attachments to "name"@free.kindle.com to be converted and e-mailed back to your computer at the e-mail address associated with your Amazon.com account. You can then transfer the document to your Kindle using your USB connection. See Using Kindle with Your Computer for more information on transferring files via USB. To establish your Kindle e-mail addresses: 1. Visit the Manage Your Kindle page on Amazon.com at www.amazon.com/manageyourkindle. 2. Check for your "Kindle E-mail Address" in the Your Kindle section. Default addresses may appear based on your Amazon.com account information. 3. Click on the "Edit Info" link. 4. Enter the name for your @kindle.com and @free.kindle.com e-mail addresses. 5. Click the "Done" button when you have finished updating your information. If you wish to change or update the e-mail address associated with your Amazon.com account, please see the Changing Your Name, E-mail Address, or Password Help page on Amazon.com. Establishing Approved "From" E-mail Addresses To help prevent spam, only addresses you have authorized on the "Manage Your Kindle" page may send personal documents.
    Category: How Do I
    How do I activate my audio books in Audible Manager if I have a MAC?
    Unfortunately, your are going to have to find a PC with Windows to set it up. Here is the information from the Kindle Users Guide:

    If you are a Macintosh user, you need to connect your Kindle to a Windows-based computer running AudibleManager to authorize your Kindle. You may be able to authorize your Kindle running AudibleManager on Windows on your Macintosh if you have your Macintosh configured to run Windows. Once authorized with your Audible credentials, you can then use Audible files downloaded through AudibleManager under Windows or iTunes by copying them to your Kindle. Once you have activated your Kindle, you can purchase and transfer files using the AudibleManager software. If you are a Macintosh user, you will need to copy Audible content in your iTunes library to the "Audible" folder on your Kindle. Once on your Kindle, an Audible file will be displayed on your Home screen with your other documents.
    Category: How Do I

 

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